Shipping policy
XciteShop Shipping Policy
At XciteShop, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping details below.
đŚ Order Processing Time
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All orders are processed within 1-3 business days (MondayâFriday, excluding holidays).
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Once your order is shipped, you will receive a confirmation email with a tracking number.
đ Shipping Times & Costs
United States Shipping
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Standard Shipping (5-10 business days) â FREE on orders over $25
International Shipping
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We ship to select international locations. Delivery time varies by destination (7-20 business days).
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International shipping rates are calculated at checkout.
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Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
đĄ Order Tracking
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Once your order ships, youâll receive a tracking number via email.
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Please allow 24-48 hours for tracking updates to appear.
đŚ Lost, Stolen, or Delayed Shipments
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We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure your shipping address is secure to prevent package theft.
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If your package is significantly delayed, we recommend contacting the shipping carrier first for the most up-to-date tracking information.
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If you need further assistance, feel free to reach out to us at info@xciteshop.co, and weâll do our best to help!
đ Incorrect Shipping Addresses
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Customers are responsible for providing the correct shipping address.
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If an order is returned due to an incorrect address, reshipping fees may apply.
â Need Help?
For any shipping-related questions, contact us at info@xciteshop.co. Weâre happy to assist!
⨠Thank you for shopping with XciteShop! â¨