FAQ's
Frequently Asked Questions (FAQ)
How can I contact XciteShop?
You can reach our customer service team by emailing us at info@xciteshop.co. We’re here to assist you with any questions or concerns you may have!
Do you ship worldwide?
Yes, we offer worldwide shipping to most countries!
Where do you ship from?
All orders are processed and shipped from a reliable international warehouse with strict quality control measures in place to ensure that you receive high-quality products. We work with trusted suppliers to ensure that every item meets our high standards.
Can I change or cancel my order?
We strive to process orders quickly! If you need to make any changes or cancellations, please contact us within 12 hours of placing your order. After this time, changes or cancellations can no longer be made, but don’t worry—once you receive your order, you can return it for a full refund.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, AMEX, and payments via PayPal.
When will my order be processed?
Orders are processed and shipped Monday through Friday. Your order will be processed within 1-3 business days and shipped the following day. Please note, we don’t ship on weekends or holidays. During peak seasons or promotions, processing times may be a bit longer.
How long will it take to receive my order?
Due to high demand, orders typically arrive within 2-4 weeks after shipping. Delivery times may vary depending on your location and customs processing.
What if I don't receive my order?
If you haven’t received your order within 30 days of shipment, please reach out to us for assistance. You may be eligible for a full refund.
Will I be charged customs and taxes?
Prices on our website are displayed in USD and do not include taxes or duties. Import taxes, duties, and customs fees may apply once your order arrives at your country’s destination. These fees are the responsibility of the customer. For more details on these charges, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at info@xciteshop.co. We’ll guide you through the return process and provide further instructions.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an item that is defective, incorrect, or damaged, please contact us immediately at info@xciteshop.co. Be sure to include your order number, photos of the item(s), and any relevant details. We’ll work quickly to resolve the issue to your satisfaction.
When will I receive my refund?
Refunds will be issued to your original payment method. If you paid by credit or debit card, refunds should appear within 7-10 business days. If the refund hasn’t posted to your account within that time frame, please contact your card-issuing bank, as processing times may vary.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Please check our Shipping Policy for specific details and conditions.
Do you offer any discounts or promotions?
Yes, we occasionally offer sales, promotions, and discounts! Be sure to sign up for our newsletter and follow us on social media for the latest updates and special offers.